WE’RE HERE TO HELP
Need a hand?
A little help with links, results, purchases, or a concern about a challenge.
Talk to us.
Use the official My Time Products contact page for help or feedback about Who Knows Me Best?. Describe what happened and which browser/device you were using, without sharing private access tokens or sensitive information.
OPEN THE OFFICIAL CONTACT PAGEA challenge will not load.
Check your connection, reopen the original invitation link, and use Try again if offered. A challenge that is no longer available cannot be recovered by changing its URL. If the issue persists, send the clean public /q/ link and a short description through the contact page.
Where did My Challenges or my results go?
Creator access lives in the browser/device that made the challenge—not in an account. Try that original browser, device, and website address. Clearing storage or moving to a different domain can remove local shortcuts. A public invitation link does not grant private creator access.
Removing a challenge from My Challenges removes your local shortcut and private access only. It does not delete the challenge on the server; friends may still be able to play the public link.
Sharing or copying did not work.
Browser share and clipboard support varies and generally requires a secure connection and a direct button click. If copying is denied, select the visible public link and copy it manually. Cancelling a share does not copy a link, and handing a link to another app does not confirm delivery.
Questions about Plus purchases?
Plus purchase and Restore Purchases are available in the iPhone app, not on this website. Use the Apple account associated with the purchase when restoring in the app. Restoring a purchase does not restore My Challenges or private creator access, and does not unlock Plus creation in the browser.
Report unsafe content.
You can report a concern through our official contact page. You do not need an account or a completed quiz.
Include a public challenge link in the form /q/…, with any query string (the part after “?”) and fragment (the part after “#”) removed, and a short description of your concern. Never send creator tokens, attempt review links, or private management/results links. Do not include sensitive personal information or repeat harmful material unnecessarily.
CONTACT / REPORT A CONCERNReports can be reviewed, but we cannot promise a particular response time or that a challenge will be removed. For immediate danger, contact the appropriate local emergency service rather than waiting for a reply here.